? Privacy Policy FAQ

Q1: What is a Privacy Policy and why is it important?
A1: A Privacy Policy is a statement that explains how we collect, use, store, and protect your personal information. It is important because it gives you transparency into our data practices and reassures you that your privacy is respected and protected. Our Privacy Policy is designed to comply with international data protection standards, including GDPR and other applicable regulations.

Q2: What type of information do you collect?
A2: We collect both personal and non-personal information. Personal information includes details such as your name, email address, phone number, billing information, and shipping address. Non-personal information may include browser type, device information, IP address, and browsing behavior on our website. This data helps us improve our services and personalize your experience.

Q3: How is my information used?
A3: Your information is used for various purposes, such as processing orders, delivering products, providing customer support, improving our website, and personalizing your shopping experience. We may also use your data to send promotional offers, newsletters, or important account notifications. Rest assured, we never sell your personal information to third parties.

Q4: Do you share my information with third parties?
A4: We only share your data with trusted service providers who help us operate our business, such as payment processors, shipping carriers, and IT support services. These partners are contractually bound to protect your information and use it only for the intended purpose. We do not sell or trade customer data for profit.

Q5: How do you protect my personal data?
A5: We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal data. Access to your information is restricted to authorized personnel only. Additionally, we regularly review our security protocols to stay updated against new threats and vulnerabilities.

Q6: Do I have control over my personal information?
A6: Yes. You have the right to access, correct, update, or delete your personal data at any time. You can also opt out of marketing communications or request a copy of the data we hold about you. Simply log in to your account settings or contact our customer service team to manage your preferences.

Q7: How long do you keep my data?
A7: We retain your personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, such as completing transactions or complying with legal obligations. Once your data is no longer needed, we securely delete or anonymize it.

Q8: What are cookies, and how do you use them?
A8: Cookies are small text files stored on your device that help us remember your preferences, improve site functionality, and deliver personalized experiences. For example, cookies enable features like keeping items in your shopping cart or suggesting products based on your browsing history. You can manage or disable cookies through your browser settings, but this may affect site performance.

Q9: Is my information transferred internationally?
A9: Yes, in some cases your information may be transferred to servers outside your home country. However, we take all necessary measures to ensure that your data is handled in compliance with applicable privacy laws, using safeguards such as encryption and standard contractual clauses.

Q10: How will I know if the Privacy Policy changes?
A10: We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify you through email, website announcements, or account alerts. We encourage you to review the Privacy Policy regularly to stay informed about how your data is handled.