? Gift Card FAQ

Q1: What is a Gift Card?
A1: A Gift Card is a prepaid digital code or physical card that can be used as a method of payment on our website. It works just like cash, making it a flexible and convenient option for shopping. You can use it yourself or send it as a thoughtful gift to family and friends for birthdays, holidays, or special occasions.

Q2: How do I purchase a Gift Card?
A2: You can purchase a Gift Card directly from our “Gift Card” page. Simply choose the amount, add it to your cart, and complete the checkout process. Digital Gift Cards are delivered via email within minutes of payment, while physical cards (if available) will be shipped to your address.

Q3: How can I redeem my Gift Card?
A3: Redeeming a Gift Card is simple. At checkout, enter your Gift Card code in the designated field. The card balance will be applied to your order automatically. If the purchase amount exceeds the Gift Card balance, you can pay the remaining amount with another accepted payment method.

Q4: Can I use a Gift Card on all items?
A4: Yes. Unless otherwise specified, Gift Cards can be applied to any product on our website, including sale items and promotional offers.

Q5: Do Gift Cards expire?
A5: In most cases, our Gift Cards do not expire. However, due to legal requirements in certain regions, some Gift Cards may have an expiration date. Any expiration details will be clearly stated at the time of purchase.

Q6: Can I use multiple Gift Cards on one order?
A6: Yes, you can use more than one Gift Card for a single order. Simply enter each code during checkout, and the system will apply the total balance toward your purchase.

Q7: Can a Gift Card be refunded or exchanged for cash?
A7: Gift Cards are non-refundable and cannot be exchanged for cash, except where required by law. Once purchased and delivered, they are considered final sale.

Q8: What happens if my Gift Card is lost or stolen?
A8: Please treat Gift Cards like cash. If a card is lost, stolen, or used without your permission, we cannot guarantee replacement of the remaining balance. However, if the Gift Card has not yet been used, contact our customer support team immediately, and we may be able to reissue a new code.

Q9: How can I check my Gift Card balance?
A9: You can check your Gift Card balance by logging into your account on our website and entering the card code on the “Gift Card Balance” page. If you need assistance, our customer support team will be happy to help.

Q10: What if my order total is less than my Gift Card balance?
A10: If your purchase is less than your Gift Card balance, the remaining amount will stay on your card for future use. You can apply it toward your next order until the balance reaches zero.

Q11: Can I combine a Gift Card with other discounts or promotions?
A11: Yes! Gift Cards can be used in combination with discount codes, coupons, or promotional offers, giving you maximum flexibility and savings when shopping.