? Payment FAQ

Q1: What payment methods do you accept?
A1: We support multiple popular payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and regionally available options such as Apple Pay, Google Pay, or local payments (e.g., Klarna, iDEAL, Bancontact). Choose the method that’s most convenient for you.

Q2: Is my payment secure?
A2: Absolutely. We use SSL encryption to protect all payment information and comply with PCI-DSS international payment security standards. Your card details and personal information are kept strictly confidential. We do not store your full card information.

Q3: Do you offer Cash on Delivery (COD)?
A3: In certain regions, we provide Cash on Delivery service. However, due to logistics and country restrictions, this option may not be available everywhere. If you don’t see COD at checkout, it means your location is not eligible for this service.

Q4: Why was my payment declined?
A4: Please check the following:

• Card details entered correctly (number, expiration date, CVV)

• Online or international transactions enabled on your card

• Sufficient balance available
  If the issue persists, try another payment method or contact your card issuer for assistance.

Q5: Can I use multiple cards or pay in installments?
A5: At the moment, we do not support splitting one order across multiple cards. However, installment payment options (such as Klarna, Afterpay, Affirm) are available in some regions. You can check availability at checkout.

Q6: Can I change my order after payment?
A6: Once payment is completed, your order enters processing immediately and cannot be directly modified. However, you may contact our customer service before the order is shipped, and we can assist you in canceling and reordering.

Q7: How long does it take to receive payment confirmation?
A7: In most cases, you’ll receive a confirmation email within a few minutes after successful payment. If you don’t see it, please check your spam folder or log in to your account to verify the payment status.

Q8: Where will my refund be sent?
A8: Refunds are issued back to your original payment method. For example, if you paid with a credit card, the refund will be credited to the same card; if you used PayPal, it will be returned to your PayPal account. Refund processing times vary by provider, typically 3–10 business days.

Q9: How are currency and exchange rates calculated?
A9: Product prices are displayed in the currency shown on our website. If your card account uses a different currency, your bank will automatically convert it at the current exchange rate and may charge a small cross-border transaction fee. Please consult your bank for details.

Q10: What should I do if I encounter a payment issue?
A10: If you experience errors or unusual charges, please save a screenshot of the payment record and contact our customer support team immediately. We will work with the payment provider or bank to resolve the issue promptly and ensure your rights are protected.